Proactivanet Remote Control

Proactivanet Remote Control is designed to provide a seamless and secure tech support experience directly from your Android device. This app allows instant support to any computer without the need for physical travel, effectively reducing operational costs and enhancing incident response and resolution times.

With Proactivanet Remote Control, the power to control a computer's keyboard and mouse remotely is at your fingertips, whether it's to another Android device or establishing a connection to another system, all while maintaining the highest security standards. Communications are fully encrypted using state-of-the-art technology to ensure data protection. Additionally, it is compatible with firewalls and antivirus systems without needing extra configurations, making it a versatile solution for various IT infrastructures.

A key feature of the platform is its integration with Service Desk and Discovery & Asset Management systems. This integration provides direct access to managed incidents, requests, and changes, alongside an asset list—a crucial component for the optimization of IT support services.

The benefits of this tool include cost savings by eliminating travel and improved productivity for support technicians, who can resolve incidents remotely. The increase in efficiency not only boosts the technicians' performance but also enhances the satisfaction of end users by delivering an agile problem-solving process with minimal disruption.

Remote Support capabilities include web-based assistance, connection via a unique session code, and the ability to chat with end users during support sessions. Remote Access allows reaching unattended computers, sharing files, and accessing them anytime without the need for direct control or cloud uploads.

The feature set includes multi-monitor support, adaptable screen resolutions, specialized key functions, and the option to send Ctrl+Alt+Del commands to a remote computer. All connections are safeguarded through symmetric AES 256 Bit SSL encryption, establishing a secure remote access environment.

In conclusion, Proactivanet Remote Control stands as a robust and user-friendly tool for IT professionals seeking to provide effective remote support while capitalizing on productivity and security.